{"id":57294,"date":"2019-05-31T00:00:00","date_gmt":"2019-05-30T22:00:00","guid":{"rendered":"https:\/\/llyc.global\/2019\/05\/31\/do-brands-talk-to-their-customers-about-women-and-equality-on-social-media\/"},"modified":"2019-05-31T00:00:00","modified_gmt":"2019-05-30T22:00:00","slug":"do-brands-talk-to-their-customers-about-women-and-equality-on-social-media","status":"publish","type":"post","link":"https:\/\/llyc.global\/en\/ideas\/do-brands-talk-to-their-customers-about-women-and-equality-on-social-media\/","title":{"rendered":"Do brands talk to their customers about Women and Equality on social media?"},"content":{"rendered":"<p>[et_pb_section bb_built=&#8221;1&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_row _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243;][et_pb_text _builder_version=&#8221;3.1.1&#8243;]<\/p>\n<p>In recent years, <strong>International Women\u2019s Day (March 8)<\/strong> <strong>has become a global social and political milestone; around the world, public declarations of feminism rise, citizenship initiatives take place and advertising campaigns focus on gender equality<\/strong>. But why? Is there a true sense of opportunity being created, or is this phenomenon merely opportunistic? In this paper, we examine this question through the lens of brand performance and from a marketing and communications perspective.<\/p>\n<p>If public-facing actions are opportunistic, they will represent a legitimate initiative that tries to leverage the \u201cflavor of the month\u201d to quickly connect with a certain market segment, seeking to gain visibility in the short-term. If, however, there is a true \u201csense of opportunity,\u201d we find brands that consider International Women\u2019s Day a relevant opportunity to connect with those who already share their same values and purposes, both before and after the milestone. <strong>It goes beyond any one campaign or visibility activity, becoming instead an effort to improve both relationships<\/strong> with and corporate commitment to customers and other key groups.<\/p>\n<p>The truth is, digitalization has made the path of opportunism more volatile and sterile than the alternative. Never before has news been so short-lived, nor distrust in advertising so widespread. Brands that truly seek to appeal to more and better customers through social communications on networks (which is not the same as communications on social media) know they must make an impression in their audiences\u2019 minds and hearts to turn them into brand promoters. <strong>They also know they cannot achieve this through mere declarations or short-lived campaigns, but only by taking persistent, coherent and consistent action<\/strong> in line with their brand purpose.<\/p>\n<p>With this in mind, we sought to answer the question, \u201cDo brands talk to their customers about Women and Equality on social media?\u201d <strong>We analyzed digital data across nine countries in Latin America and Spain<\/strong> by:<\/p>\n<ol>\n<li>Looking at conversations from before and on March 8 to discern elements of a sincere brand commitment to their causes and values.<\/li>\n<li>Examining data from a six-month period to determine how persistent communications were.<\/li>\n<li>Evaluating whether the brands generated interactions with other spokespeople, or if they merely advertised their content without leaving a lasting impression.<\/li>\n<\/ol>\n<p>In short, we tried to determine the degree of each brand\u2019s \u201csense of opportunity\u201d relating to Women and Equality.<\/p>\n<p>Our results and conclusions were very interesting. We found cautious brands working in a context of social, political and cultural effervescence, but <strong>we also identified opportunities to manage risks and create valuable connections with current and potential customers<\/strong>. This data should be analyzed with advanced methodologies and, if possible, leveraged to help sincere companies carry out effective marketing and communication strategies.<\/p>\n<p>[\/et_pb_text][et_pb_image admin_label=&#8221;Web 2&#8243; _builder_version=&#8221;3.1.1&#8243; disabled=&#8221;off&#8221; disabled_on=&#8221;on|on|&#8221; src=&#8221;https:\/\/ideasen.llorenteycuenca.com\/wp-content\/uploads\/sites\/6\/2019\/05\/grafico1_web_ENG-3.jpg&#8221; \/][et_pb_image admin_label=&#8221;Web 2&#8243; _builder_version=&#8221;3.1.1&#8243; disabled=&#8221;off&#8221; disabled_on=&#8221;on|on|&#8221; src=&#8221;https:\/\/ideasen.llorenteycuenca.com\/wp-content\/uploads\/sites\/6\/2019\/05\/grafico1_web_ENG-3.jpg&#8221; \/][et_pb_image admin_label=&#8221;Movil&#8221; _builder_version=&#8221;3.1.1&#8243; disabled=&#8221;off&#8221; disabled_on=&#8221;||on&#8221; src=&#8221;https:\/\/ideasen.llorenteycuenca.com\/wp-content\/uploads\/sites\/6\/2019\/05\/grafico1_movil_ENG-3.jpg&#8221; \/][et_pb_text admin_label=&#8221;Marcas prudentes y activismo femenino&#8221; _builder_version=&#8221;3.1.1&#8243;]<\/p>\n<h1><span style=\"color: #008080;\">Cautious brands and feminist activism<\/span><\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;3.1.1&#8243;]<\/p>\n<p>Based on an <strong>analysis of over 2.2 million social media conversations<\/strong>, in which some 430,000 actors participated and among which we have <strong>identified up to 32,000 influential spokespeople <\/strong>in nine countries in Latin America and Spain, we have come to the following conclusions:<\/p>\n<ol>\n<li>We found that <strong>brands present their own content<\/strong> in the \u201cWomen and Equality\u201d territory in countries where more conversational participants are women. This was observed in the Dominican Republic, Panama, Peru and Spain, with Colombia being the only exception to this trend.<\/li>\n<li>When the majority of the national conversation is led by women, the communities that interact in the territory are consistently politically positioned <strong>in favor of<\/strong> <strong>feminist government<\/strong> policies, declarations of women\u2019s human rights and\/or empowerment of women in labor and the sciences.<\/li>\n<li>However, <strong>when women are a minority in the national conversation, brands do not participate\u00a0<\/strong>in the \u201cWomen and Equality\u201d territory with their own content. This was observed in Argentina, Brazil, Chile, Ecuador and Mexico.<\/li>\n<li>In countries where brands do not participate in the \u201cWomen and Equality\u201d territory, communities are consistently <strong>aligned<\/strong> <strong>against various forms of violence<\/strong> against women (feminicide, rape, abuse, etc.). These conversations often take on a more emotional tone which, in some cases, can polarize participants\u2019 positions.<\/li>\n<li>In all countries surveyed, with the exception of Mexico<strong>, we found the opinion leaders in the territory are mainly women<\/strong> (an average of 63 percent) even when they are not the majority of participants in the conversation.<\/li>\n<li>Among the top 500 most influential people in the \u201cWomen and Equality\u201d territory, <strong>we found women in the institutional and political fields<\/strong> (42 percent), business and professional fields (22 percent), mass media (26 percent), social organizations (5 percent) and teaching and research (5 percent).<\/li>\n<li>We\u00a0<strong>identified the brands that participate in the \u201cWomen and Equality\u201d territory in an influential<\/strong> way in the Dominican Republic (Microsoft, Banco de Le\u00f3n and the Professional Baseball League) and Spain (Iberdrola, ONCE or Fundaci\u00f3n Repsol).<\/li>\n<li>We found <strong>companies that publish isolated content on \u201cWomen and Equality\u201d<\/strong> in Colombia (Ecopetrol, Avon, EPM, Alpina and Cafam), the Dominican Republic (PepsiCo, Claro, YouTube, BBVA and the World Bank), Panama (YouTube), Peru (Movistar, Avon, Telef\u00f3nica, EY, Scotiabank, BBVA and Backus) and Spain (IKEA, Caixa Bank, FNAC, Hootsuite, L\u2019Or\u00e9al, Oracle, Banco Santander, AXA Seguros and the Red Cross).<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>The following <strong>LLYC professionals<\/strong> cooperated in this study: Alejandro Mart\u00ednez, Digital Area and Consumer Engagement Director in Argentina; Diego Olavarria, Digital Area Manager in Brazil; Nestor Leal, Digital Area Director in Chile; Diana Isabel Carreazo, Digital Area Director in Colombia; Carmen Gardier, Senior Digital Area Director in the Andean Region; Maria Obispo, Digital Area Director in Spain; Luis Fer Martinez, Digital Area Director in Mexico; Giuliana Venutolo, Digital and Consumer Engagement Areas Director in Panama; and Pamely Hernandez, Senior Digital Consultant in the Dominican Republic.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[et_pb_section bb_built=&#8221;1&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_row _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243;][et_pb_text _builder_version=&#8221;3.1.1&#8243;] In recent years, International Women\u2019s Day (March 8) has become a global social and political milestone; around the world, public declarations of feminism rise, citizenship initiatives take place and advertising campaigns focus on gender equality. But why? Is there a true sense of opportunity being created, [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":57295,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[86],"class_list":["post-57294","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ideas"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v24.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Do brands talk to their customers about Women and Equality on social media? - LLYC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/llyc.global\/en\/ideas\/do-brands-talk-to-their-customers-about-women-and-equality-on-social-media\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Do brands talk to their customers about Women and Equality on social media?\" \/>\n<meta property=\"og:description\" content=\"[et_pb_section bb_built=&#8221;1&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_row _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243;][et_pb_text _builder_version=&#8221;3.1.1&#8243;] In recent years, International Women\u2019s Day (March 8) has become a global social and political milestone; around the world, public declarations of feminism rise, citizenship initiatives take place and advertising campaigns focus on gender equality. But why? Is there a true sense of opportunity being created, [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/llyc.global\/en\/ideas\/do-brands-talk-to-their-customers-about-women-and-equality-on-social-media\/\" \/>\n<meta property=\"og:site_name\" content=\"LLYC\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/LLYC.Global\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-05-30T22:00:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/llyc.global\/wp-content\/uploads\/2023\/10\/Cabecera-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"730\" \/>\n\t<meta property=\"og:image:height\" content=\"403\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"maguilar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@llorenteycuenca\" \/>\n<meta name=\"twitter:site\" content=\"@llorenteycuenca\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"maguilar\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Do brands talk to their customers about Women and Equality on social media? - LLYC","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/llyc.global\/en\/ideas\/do-brands-talk-to-their-customers-about-women-and-equality-on-social-media\/","og_locale":"en_US","og_type":"article","og_title":"Do brands talk to their customers about Women and Equality on social media?","og_description":"[et_pb_section bb_built=&#8221;1&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_row _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243;][et_pb_text _builder_version=&#8221;3.1.1&#8243;] In recent years, International Women\u2019s Day (March 8) has become a global social and political milestone; around the world, public declarations of feminism rise, citizenship initiatives take place and advertising campaigns focus on gender equality. 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Is there a true sense of opportunity being created, [&hellip;]","og_url":"https:\/\/llyc.global\/en\/ideas\/do-brands-talk-to-their-customers-about-women-and-equality-on-social-media\/","og_site_name":"LLYC","article_publisher":"https:\/\/www.facebook.com\/LLYC.Global\/","article_published_time":"2019-05-30T22:00:00+00:00","og_image":[{"width":730,"height":403,"url":"https:\/\/llyc.global\/wp-content\/uploads\/2023\/10\/Cabecera-2.png","type":"image\/png"}],"author":"maguilar","twitter_card":"summary_large_image","twitter_creator":"@llorenteycuenca","twitter_site":"@llorenteycuenca","twitter_misc":{"Written by":"maguilar","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/llyc.global\/en\/ideas\/do-brands-talk-to-their-customers-about-women-and-equality-on-social-media\/","url":"https:\/\/llyc.global\/en\/ideas\/do-brands-talk-to-their-customers-about-women-and-equality-on-social-media\/","name":"Do brands talk to their customers about Women and Equality on social media? - LLYC","isPartOf":{"@id":"https:\/\/llyc.global\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/llyc.global\/en\/ideas\/do-brands-talk-to-their-customers-about-women-and-equality-on-social-media\/#primaryimage"},"image":{"@id":"https:\/\/llyc.global\/en\/ideas\/do-brands-talk-to-their-customers-about-women-and-equality-on-social-media\/#primaryimage"},"thumbnailUrl":"https:\/\/llyc.global\/wp-content\/uploads\/2023\/10\/Cabecera-2.png","datePublished":"2019-05-30T22:00:00+00:00","author":{"@id":"https:\/\/llyc.global\/en\/#\/schema\/person\/8187160eba73b996b064cce622bd4541"},"breadcrumb":{"@id":"https:\/\/llyc.global\/en\/ideas\/do-brands-talk-to-their-customers-about-women-and-equality-on-social-media\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/llyc.global\/en\/ideas\/do-brands-talk-to-their-customers-about-women-and-equality-on-social-media\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/llyc.global\/en\/ideas\/do-brands-talk-to-their-customers-about-women-and-equality-on-social-media\/#primaryimage","url":"https:\/\/llyc.global\/wp-content\/uploads\/2023\/10\/Cabecera-2.png","contentUrl":"https:\/\/llyc.global\/wp-content\/uploads\/2023\/10\/Cabecera-2.png","width":730,"height":403},{"@type":"BreadcrumbList","@id":"https:\/\/llyc.global\/en\/ideas\/do-brands-talk-to-their-customers-about-women-and-equality-on-social-media\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/llyc.global\/en\/"},{"@type":"ListItem","position":2,"name":"Do brands talk to their customers about Women and Equality on social media?"}]},{"@type":"WebSite","@id":"https:\/\/llyc.global\/en\/#website","url":"https:\/\/llyc.global\/en\/","name":"LLYC","description":"Consultoria de comunicaci\u00f3n marketing y asuntos p\u00fablicos","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/llyc.global\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/llyc.global\/en\/#\/schema\/person\/8187160eba73b996b064cce622bd4541","name":"maguilar","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/llyc.global\/en\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/2567cb4cb8cda24204d7f7cde2c10fbd?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/2567cb4cb8cda24204d7f7cde2c10fbd?s=96&d=mm&r=g","caption":"maguilar"}}]}},"_links":{"self":[{"href":"https:\/\/llyc.global\/en\/wp-json\/wp\/v2\/posts\/57294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/llyc.global\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/llyc.global\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/llyc.global\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/llyc.global\/en\/wp-json\/wp\/v2\/comments?post=57294"}],"version-history":[{"count":0,"href":"https:\/\/llyc.global\/en\/wp-json\/wp\/v2\/posts\/57294\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/llyc.global\/en\/wp-json\/wp\/v2\/media\/57295"}],"wp:attachment":[{"href":"https:\/\/llyc.global\/en\/wp-json\/wp\/v2\/media?parent=57294"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/llyc.global\/en\/wp-json\/wp\/v2\/categories?post=57294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}